Shipping Policy

Thank you for shopping at Little Goddess. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing & Dispatch

All items available on our store are pre-made and ready to ship.

  • New Zealand Orders: Dispatched within 3 – 5 business days following payment confirmation.

  • International Orders: Dispatched within 5 business days following payment confirmation.

Please note: Orders are processed Monday through Friday. We do not dispatch orders on weekends or New Zealand public holidays.

Shipping Destinations & PO Boxes

  • We ship nationwide across New Zealand and internationally.

  • PO Box Delivery: We do not deliver to PO Boxes or Private Bags. A physical street address must be provided at checkout to ensure successful courier delivery.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout based on your delivery address.

Destination Carrier / Service Estimated Delivery Time (After Dispatch)New Zealand (Standard Urban)Courier Post / NZ Post1 – 3 business days New Zealand (Rural Delivery)Courier Post / NZ Post3 – 5 business days International Orders International Air / Courier7 – 14 business days

Please note: Delivery timeframes are estimates provided by courier services and may vary during peak holiday periods or due to unexpected carrier delays.

Order Tracking & Confirmation

Once your payment is confirmed and your order has been packaged and handed over to the courier, you will receive an automated shipping confirmation email containing your tracking number and tracking link.

Customs, Taxes, and Import Duties (International)

Little Goddess is not responsible for any customs clearance fees, import duties, or taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

Damaged or Missing Goods

  • Damaged Goods: If your order arrives damaged, please contact us at vicky@littlegoddess-online.com within 7 days of receiving your delivery. Please include your order number and photos of both the damaged item and the shipping packaging. Please retain all original packaging materials until the claim is resolved, as courier services require this for inspection.

  • Missing Packages: If your tracking link shows your package as delivered but you have not received it, or if it appears stuck in transit, please reach out to us at vicky@littlegoddess-online.com with your order details so we can launch an inquiry with our delivery provider.

If an item is verified as lost or damaged in transit, we will arrange a replacement or refund in accordance with the New Zealand Consumer Guarantees Act.

Contact Us

If you have any further questions regarding shipping, please email us directly at vicky@littlegoddess-online.com.